Corporate Solutions
Starter
- First- and Second Level Support
- Up to 10 Support Tickets / Month
- Only E-Mail Support
- 48/5 SLA
- Need more tickets? Book them flexible, starting at € 25 each.
- Social Media Channel Monitoring **
Entrepreneur
- First- and Second Level Support
- Up to 25 Support Tickets / Month
- Only E-Mail Support
- 48/5 SLA
- Need more tickets? Book them flexible, starting at € 20 each.
- Social Media Channel Monitoring **
Start-Up
- First- and Second Level Support
- Up to 50 Support Tickets / Month
- Only E-Mail Support
- 48/5 SLA
- Need more tickets? Book them flexible, starting at € 20 each.
- Social Media Channel Monitoring **
Individual Quote
- First- and Second Level Support
- Third Level Support optional
- Scalable amount of monthly Tickets
- E-Mail and Skype/Phone Support
- Choosable SLA / VIP EMail
- Multilanguage
- Social Media Channel Monitoring **
- White-Lable Solution***
- Some services may cost extra!
Each service may require a set-up and training fee starting at €500 per product and support team member. Ask for assistantce via +1-804-GOIT-123 if necessary.
We also help setting up support teams, business processes and customer satisfaction surveys.
All prices excluding all tax (individual, state and country) and transaction costs! Customer Satisfaction first: we have a strict 30-Day-Money-Back-Guarantee. Tickets refer to one single support inquiry of one single client, which is handled in 1 or more messages through our support system. Average Tickets working time must not be more than 20minutes to close. *For 1 year payments and contracts only. ** Social Media Channel Monitoring starts at € 150 / month per channel. Service includes monitoring, active answering of questions, „soft-marketing“, troubleshooting and escalating to responsible employees. each acitivity will count as one ticket. Packeges available on request. Possible channels are: facebook, twitter, google+, other bulletin boards and communities on request. *** White-Lable solution starts at € 1.500/months including set-up.